Citizen-centric government is not optional.

Peter Kelly
Apr 30, 2018 · 6 min read

“Our time with users, and what we learn from them, forms the foundation on which we build our products, services, and experiences.” — Emily Tavoulareas and Mary Ann Brody, USDS

The online form did not open for most users — only 10% of applications were online before the improvements.
Examples of GetCalFresh verification guidance
User Journey” by Rosenfeld is licensed under CC BY 2.0

Digital Governing Lab

Innovations in responsive government

Peter Kelly

Written by

Traveller, student of life, co-founder CA Child Welfare Digital Services, open gov’t, procurement, father, industrial artist, car nut, coral reefs, complexity.

Digital Governing Lab

Innovations in responsive government