The dirty secret about plain English

Writing well is a useful skill. It means you’re more likely to get your point across. Most…

Digital transformation — starting with the research

Delivering digital for the user, not government

Pair writing, why bother?

If you’re a content nerd you’re probably familiar with the term pair writing. 
For the uninitiated it just means the (usually web) content writer sits down with the content owner or subject matter expert and they work on the content together.

What made me jump from agency to government?

I’m a recent arrival to working in government.

Before now, I worked in digital agencies for many years, for the last few years almost solely for government clients.

Have your say on the future of Vic.Gov websites

We’ve launched the first release of our vic.gov.au alpha. This is the first site delivered from the Single Digital Presence web transformation project using the full platform, and is a major milestone for us. Our project is about putting users…

Three weeks, zero dollars for UX and a $30 million project: taming the beast.

Government is a beast. It’s a huge, complex system with many layers. Twelve months in to my time here, I’ve seen how small, well-focused actions can produce significant, enduring improvements (you…