News Round-Up
Check out how we’ve been involved in the midst of the COVID-19 outbreak.
There’s no question health systems have been under insurmountable strain due to COVID19.
As the first case of coronavirus in the U.S. was being treated at Providence and the enormity of the task at hand became clear, our team quickly jumped into action to help support and amplify the efforts of our front-line caregivers as they heroically combat this incredible health crisis head-on.
One of the central developments to come out of our response to COVID-19 was the adaptation of our patient-facing chatbot, Grace. Given the natural language processing (NLP) framework was already in place for Grace, we were able to quickly pivot, and populate the chatbot with COVID-19 related triage-based questions. The chatbot has had over 40,000 sessions, and more than one million messages exchanged between patients and the bot.
Here’s just some coverage of how our work is having an impact.
Check out how our strategic partnership with Microsoft enabled us to act quickly in the face of the COVID19 outbreak in Seattle:
Hear from our Chief Digital Officer, Aaron Martin on our team’s effort to deploy and scale a COVID19 chatbot:
Watch a webinar from our Chief Clinical Officer, Amy Compton-Phillips on how we acted in response to COVID19 at ground zero of the outbreak in the United States:
Learn about all the work our team and the Providence system as a whole has been doing in response to the COVID-19 outbreak:
Check out how we’re helping monitor nearly 300 potential coronavirus patients remotely using a tool called Twistle:
Check out this Q&A with our own Sara Vaezy, where she discusses our chatbot initiative to assist in COVID-19 response:
