4 Chatbot trends in 2021
With the appearance of chatbots, a lot has changed. If you are impatient and simply want an answer as quickly as possible — you know what I am talking about. AI technology is constantly evolving and advancing, implying that chatbots will also be constantly changing. It is predicted that 80% of companies will integrate some form of chatbot system by the end of this year.
But even though we have already stepped into 2021, these are interesting trends and predictions about chatbots.
1. Voice chatbots become primary
Looking at myself, I’ve always preferred choosing a phone call or going to the point of sale if I have any questions about a product or service. Although I spend a lot more time making a call or getting to my destination, I simply get better, more convincing, and more sensitive information if I hear an employee’s voice than typing with the other party. Whether it’s about my laziness to type or I’m just weird — I don’t know. But luckily for me, voice chatbots will become the main ones. One of the main benefits of voice chatbots is that they provide just that element of personalization that reduces the problems caused by user requirements.
2. Chatbots with emotional intelligence
Chatbots are built to simulate human emotions and feelings, which transitions from artificial to emotional intelligence. Emotional intelligence identifies speech and text. When the chatbot receives and recognizes your query, it will automatically take the information and understand your mood to know if you are happy, disappointed, or angry.
3. Simplifying employment
The workload is increasing, and you’re thinking of posting ads on LinkedIn or your website but don’t have the time to devote to selecting candidates? A chatbot can help you. The chatbot for recruitment can answer candidates’ questions, filter them, and schedule them for interviews that fit your schedule. This will help you speed up the whole process while ensuring a consistent response to each person.
4. Combination with other applications
Applications like Facebook Messenger, WhatsApp, and Viber companies have been used for customer support and services. This was done so that the employee leads the conversation with the customers, trying to make the experience as similar as possible to a live conversation. While it’s not that bad, using the built-in chatbot in these popular apps is guaranteed to save you time and money. Since users have already built a relationship with chatbots and text messaging, it is predicted that this trend will certainly have good results.
Chatbot — the future of online conversation
Looking at these trends, we can notice how much AI is evolving. Users today, instead of sending long forms, emails, and long waits to answer the call, have the opportunity to use the new channel to get the support and answers they need at a certain time. Chatbots are a personalized approach to business.
In the future, they will be fully adapted to users’ needs and desires until they become the main and only way of online communication of all companies.
