The Power of Storytelling in Marketing

Sara Brkanić
Digital Reflections
6 min readJan 15, 2023

Everything that we do in the world has a story behind it. Every product or service that we use is the result of a story of innovation and hard work. Every historical event or cultural tradition has a story that explains its origins and significance.

Storytelling is a powerful tool in digital marketing as it allows brands to connect with their target audience on an emotional level. Stories can be used to evoke emotions, such as nostalgia or excitement, which can lead to increased brand loyalty and long-term relationships with customers. They can also be used to build trust with consumers and make them feel like they are part of the brand’s story.

Essentially, it is a marketing concept based on the principle of sending a message about a brand through a story that is carefully tailored so that the target audience recognizes themselves and that the brand is recognized by the values it believes in.

Source: https://hbr.org/2021/05/the-key-to-landing-your-next-job-storytelling

When it comes to content marketing and creating engaging digital marketing campaigns, storytelling should be an essential tool. By incorporating storytelling elements into their marketing strategy, brands can create a relatable and authentic voice that resonates with their target audience. It’s all about humanizing the brand and creating content that clients will find useful and want to share. People tend to connect more easily with other people, rather than with faceless brands or corporations.

This is exactly where storytelling can help. A well-crafted story makes the difference between a post and a campaign that people will enjoy reading, liking, and sharing, and one that they’ll stop reading halfway through or simply skip after the first sentence. By using different interactive and engaging formats like videos, podcasts, infographics, and social media, brands can create a memorable experience for their customers while also establishing a reputation for reliability and quality.

Why is storytelling important?

Today, storytelling is more powerful than ever. Not only that it helps to differentiate a brand from its competitors and make the brand more memorable, but storytelling can also be particularly effective in a digital landscape where there is a lot of noise and competition for attention.

Storytelling can be an effective tool in content marketing because it helps to capture and hold the audience’s attention, making them more likely to engage with and remember the content. Storytelling can also be used to make the complex or technical information more relatable and easier to understand. It can also create an emotional connection with the audience, which can help to build trust and loyalty with a brand. Additionally, storytelling can be used to create a sense of community or shared experience among the audience, which can increase engagement and social sharing.

Image source: https://latinmed.com.br/o-storytelling-no-marketing-digital-e-no-marketing-medico/

People have a natural curiosity to learn about what they see around them, and by creating a detailed story, the goal is to engage and inspire them to interact with the brand, whether they buy or try a product, click on a website, read a blog post, or anything else. Brands tend to use an interesting narrative to deliver their message to the audience. That makes the product or service more accessible, helps customers understand the benefits of the product or service, and it helps make the brand more human.

Let me show you one example of great storytelling.

“The Tale of Thomas Burberry” campaign by Burberry

Brand films have become an increasingly popular way for businesses to connect with their audience and tell their story. These short films, often released on social media or a brand’s website, offer a powerful way to create an emotional connection with customers.

The Tale of Thomas Burberry” is a 2016 advertising campaign created by Burberry to celebrate the brand’s 160th anniversary. This short film was directed by Asif Kapadia and it starred Domhnall Gleeson as Thomas Burberry, Sienna Miller as a fictional muse, and Dominic West as George Mallory. This short film tells the story of Burberry’s life and the goal was to showcase the brand’s association with adventure and exploration.

The Tale of Burberry — Burberry Festive Film 2016

The campaign was praised in epic proportions for its storytelling ability to connect Burberry’s history and heritage with its present-day fashion collections. The fact that the campaign was released as a short film rather than a traditional commercial made the campaign memorable.

This three-minute short film was shot in the style of a period drama and tells the story of the brand’s founder, Thomas Burberry, and how he revolutionized the fashion industry with his invention of gabardine, a waterproof and breathable fabric. Kapadia created a film with a combination of fiction and history and it tells a story of passion, innovation, and adventure.

And that made the viewers want more.

Source: https://www.theglassmagazine.com/the-making-of-burberrys-special-anniversary-short-film-the-tale-of-thomas-burberry/

The “Tale of Thomas Burberry” launched across multiple platforms, including on Burberry’s website, YouTube, and social media channels, and it generated a great buzz around the brand. It was also a way to reach new audiences, by telling a story that will be of interest to people who may not be familiar with the brand but would find the story interesting.

The main objectives of the campaign were to increase brand awareness, reinforce Burberry’s position as a luxury brand, create an emotional connection with customers by telling a story, and ultimately drive sales of Burberry’s products, particularly its iconic trench coats.

Burberry introduces its brand to a whole new audience segment and it did wonders for its brand image. As a clothing brand with rich history, they have explained its historical value in a creative way to the young audience. Burberry claims that the short movie was viewed more than 22 million times online. Sales in the UK rose by 40%, and sales also grew across all regions online.

Source: https://www.kodak.com/en/motion/blog-post/the-tale-of-thomas-burberry

The Tale of Thomas Burberry was so successful because it is not trying to sell. This story works well because it makes viewers feel emotionally connected to the brand and the product behind the brand. This case study shows us just how essential it is for brands to use storytelling as a strategic tool to achieve their marketing goals and to differentiate themselves from competitors.

In conclusion, stories are an essential part of the human experience. They shape our understanding of the world, connect us with others, and give meaning to our lives. Whether it is through personal anecdotes, historical accounts, or marketing campaigns, stories are a powerful tool for communication and understanding. As we continue to navigate the digital age, it is important to recognize the importance of stories and use them to create meaningful connections and experiences.

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