Feed back on the OECD Good Practice Principles for Public Service Design and Delivery in the Digital Age
One of the increasingly common elements in the toolkit of digital government is a set of principles, supported by guidance, helping to determine ‘what good looks like’.
Over the last few years the OECD’s Working Party of Senior Digital Government Officials (or the E-Leaders for short) has hosted a Thematic Group focused on Service Design and Delivery under the watchful leadership of the UK’s Government Digital Service.
Out of those discussions came a desire to develop a set of OECD Good Practice Principles for Public Service Design and Delivery in the Digital Age (GPPs). These GPPs have been discussed and iterated within that community, within the OECD and through work we have been carrying out in the MENA region. They have also been informed by our Going Digital Toolkit Policy Note.
We hope to formally launch the finalised GPPs later this year as part of the E-Leaders annual meeting but before then we want to open them up to a wider audience and seek the input of professionals involved with the design and delivery of public services around the world. So please let us know what you think by commenting on the draft and adding any thoughts you might have about what’s missing, what’s unclear or what needs to be removed.
The draft GPPs can be found on the OECD’s Civic Engagement Platform and will be available for comment until Friday 17th June.
Should you have any questions or want to discuss the GPPs further please send an email to eleaders@oecd.org.
Publications from this team on service design and delivery that you may find interesting:
- The OECD Digital Government Policy Framework
- Going Digital Toolkit Policy Note on designing and delivering public services in the digital age
- G20 Compendium on the Use of Digital Tools for Public Service Continuity
- Digital Government in Chile — Improving Public Service Design and Delivery
- Digital Government Review of Slovenia — Leading the Digital Transformation of the Public Sector
