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15 Influencers Changing the CX game

The customer experience industry is at the forefront of digital change. With technology like automation streamlining your digital adoption to become an easy experience, companies have the ability to provide the easiest onboarding experience in history.

Instead of waiting on hold for hours, automation provides customers with solutions instantly, which drastically improves the overall experience. This also allows the company to improve the overall interactive experience the customers have with the brand.

However, this type of innovative experience can’t become a reality on its own. It requires hard work and dedication coupled with an out-of-the-box mindset in order to ensure that the CX strategies are successfully digitized.

Today, every company’s goal is to be able to promote a seamless digital adoption experience with their product in all areas — from user onboarding to customer service.

We’ve compiled a list of some of our favorite customer experience gurus to follow on Twitter. These experts share everything from CX tips and strategies to the latest trends and industry updates — each individual adding their own insights to give their posts a unique flair.

15 customer experience experts to follow on Twitter

Augie Ray is an experienced customer experience professional. He is a leader of many high-performing teams in areas from business to social media, putting his skills to use in order to raise profits and success.
Dan Gingiss is a customer experience executive with a passion for social media and marketing. He is well- known keynote speaker, popular author and podcaster.
Jeannie Walters has over 20 years of experience guiding companies in achieving customer experience success. She is a keynote speaker, trainer and workshop leader.
Kristof De Wulf is the Co-founder & CEO at InSites Consulting. His focus is on expanding consumer insights by combining emerging technology with ‘smart human thinking’.
Tiffani Bova is a growth and innovation evangelist at Salesforce, and works with some of the top forward-thinking companies in the industry. She works to help companies transform the way they engage with customers.
Annette Franz, CCXP is an employee and customer experience strategy consultant who places the focus on optimizing success by mapping customer journeys.
Ernan Roman is the president of ERDM Corp., and was named as one of the Top 40 Digital Luminaries, and by Crain’s BtoB Magazine as one of the 100 Most Influential People in Business Marketing.
Denise Lee Yohn is a brand leadership expert and sought-after writer for her well known publications. She has made a name for herself by using her talents to help brands achieve ultimate success.
Marilyn Suttle is a woman who wears many hats. She is a CEO, customer service keynote speaker and consultant who works with leaders looking to grow their teams’ success in areas ranging from employee engagement to customer focus.
Bruce Temkin is a customer experience visionary, speaker, and adviser. As a managing partner of The Temkin Group he helps brands build loyalty among their customers.
Frank Eliason is a business strategist with a wide variety of experience up his sleeve. He helps businesses drive results in areas of customer experience, data, marketing, technology and more.
Dwane Lay is the VP of customer experience at Dovetail, and prides himself on his ability to make order out of chaos. He puts his skills to use by ensuring that his customers have a seamless software implementation from start to finish.
Jeanne Bliss is a customer experience practitioner & pioneer, C-Suite adviser on CX and business growth. She has recently launched the #MakeMomProud movement, dedicated to providing an experience that customers and employees want to repeat.
Janet Schijns is the chief merchant and services officer at Office Depot. With her ability to produce innovative solutions she leads her team to deliver shareholder value.
Adrian Swinscoe is a customer experience and service, consultant and best-selling author. He acts as an adviser for specific experience and engagement issues, offering insight to drive success from his unique perspective.