To Bot Or Not To Bot
Also, it is no surprise that people are abandoning downloaded apps now more than ever, bots are kicking butt and taking names by giving you access to all your apps data in one program and they are getting better at conversations too.
What changed?! The entry barriers dropped, Google — DialogFlow you can build your own Jarvis in a day, IBM — Watson Bots as an API, Microsoft — Azure Bots for seamless enterprise integration, and a dozen others have all reduced bots down to a high school science project.
Rolling out Bots for Business topped the charts last month as the most popular project among Tech Mahindra clients, here are few use-cases that turned a quick ROI and popular among its users.
- Self Help for in-store reps, field reps, sales reps, helpdesk reps, all getting the information they need on the go, cutting down emails, calls and wait time
- Taking it a step further from fetching information, to running queries on that information and displaying near real-time information on KPI’s in visual format, on-the-go and on-demand
- Apart from being the go-to guy for on-demand intel, the most compelling of deployments is one where we have transformed the way HR is done. On-boarding, Off-boarding, Benefits assistance, … chat bots are releasing HR from transactional drudgery
For Lowe’s, TechM can help jumpstart …
- A chat-bot that will make the store smarter, a bot not just for Lowes.com but at store level, for customers and associates alike, that can tap into stock, promotions, delivery, warranty, product info, DIY instructions and add “also brought” recommendations
- A bot that will make returns, refunds, loyalty, complaints, not just efficient but also friendlier
If you have a different use-case, or questions on product strategy, or for a no obligation POC drop me a note.
