Revolutionize Internal Communications: Harnessing the Power of Improv

Momentum Solutions
Social Impact Today
3 min readOct 17, 2023

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Article by Pia Schiavo-Campo

Effective internal communication is the backbone of any successful organization. But what if I told you that the secret to improving it lies in the world of improvisational theater, an unscripted, spontaneous scene between actors.

I’ve studied and practiced improv for over 20 years, and I’m always amazed at how powerful a tool it can be for discovery. I’ve facilitated team-building workshops for students and for organizations. At first, people are intimidated by improv. But they soon discover that it’s a methodology that creates an opportunity for all voices to be heard and honored.

Using improv techniques is a fun way to break down barriers and invite spontaneity into your life and workplace. I’ve witnessed staff who usually dominate conversations lean back and trust their colleagues to take the lead. Participants have shared with me that improv helped get them over their fear of public speaking. And above all, people shared that they experienced a sense of delight and belonging after practicing improv.

Join me as I delve into how incorporating improv techniques can transform the way your company communicates internally, encouraging collaboration, innovation, and a sense of levity! Research and data show the significant impact of incorporating improv into internal communication strategies:

  • Increased Employee Engagement: A study by Harvard Business Review found that companies that incorporated improv techniques into their training programs saw a 20% increase in employee engagement and satisfaction.
  • Effective Leadership Development: Companies like Google and Microsoft have successfully used improv workshops to enhance leadership skills, resulting in more effective communication at all levels of the organization.

The Power of Improv. Here’s how improv techniques enhance internal communication within organizations — and anywhere, really.

1. Active Listening: One of the fundamental principles of improv is active listening, a way of both speaking and listening that improves mutual understanding. Staff trained in improv are more attuned to their colleagues’ ideas and concerns, leading to a workplace culture that values open communication and transparency.

2. Adaptability: In the ever-changing communication landscape, adaptability is crucial. Improv teaches people to think on their feet and embrace change, ensuring that they are better equipped to respond to shifting priorities and unexpected challenges with grace.

3. Empathy: In the world of improv, participants learn to understand and empathize with their scene partners’ perspectives and emotions. This empathy translates seamlessly into the workplace, fostering better understanding and more compassionate communication among employees.

4. Creativity: Innovation often emerges from creative thinking. By encouraging staff to think outside the box and generate inventive solutions, improv can ignite fresh ideas and approaches to problem-solving within your organization.

5. Teamwork: Improv thrives on collaboration, as actors support and build upon each other’s ideas. Applying this principle to your teams can cultivate better collaboration, leading to improved project outcomes and organizational culture.

Curious how to weave Improv into your organization?

  1. Leadership Buy-In: Start by gaining support from top leadership. Share the research and data on the benefits of improv in internal communication to ensure buy-in.
  2. Get Training: Partner with experienced improv trainers (like me) who can tailor workshops to address your organization’s specific needs and challenges.
  3. Ongoing Practice: Encourage practicing improv techniques by including games or icebreakers during your meetings. This will reinforce the skills learned in improv workshops.
  4. Measure Results: Continuously evaluate the impact of improv on your internal communication through surveys, feedback, and performance metrics.

Don’t underestimate the power of improv to revolutionize your organization’s internal communication. By incorporating active listening, adaptability, empathy, creativity, and teamwork, you can create a workplace culture that thrives on effective communication, collaboration, and innovation. The data speaks for itself, making improv an indispensable investment in your organization’s sustainability and the satisfaction of your staff.

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