Client Story: How I Improved My Clinic’s Operations With DrCatalyst
I am a doctor who runs a pain clinic along with two other doctors in San Francisco Bay Area. Before we discovered DrCatalyst, we always encountered problems concerning the clinic’s operations. But when DrCatalyst came to us, our clinic’s operations dramatically improved!
For four years, DrCatalyst has been helping us with our operations. Now, I share my experience with DrCatalyst and how it has helped our practice.
When our clinical operations were in a bad place, it was almost impossible to run the clinic as we were behind in prior authorization. To make matters worse, our billing was inaccurate so there was an issue with cashflow. Money wasn’t coming in, and we could not pay our employees.
Reviewing documents and looking into some data to create reports is a load of work. So in 2012, I researched about report generators and learned about EHR. That’s when I discovered Meditab. The first step I took was avail of their report-generating service. The data that they provided made me realize that our employees were not keeping accurate information for their authorization tracking. At the same time, we were having a hard time managing our referrals.
Upon discovering DrCatalyst, I decided to avail of their 15-day trial and try our their services. The company started by doing a complete analysis of our clinic where they provided us a report containing our operational strengths and weaknesses. After a series of interviews with our staff, they came up with a personalized process for our clinic.
DrCatalyst handled authorization and referral tracking where I opted for two remote nurses to manage our incoming and outgoing referrals and track our ordered treatments’ statuses. One of them works 80 hours, performing tasks and handling the current patients. The other remote nurse works 40 hours on current tasks and another 40 hours handling previous data correction.
In two months, our operations improved greatly.
We now receive about 550 approved authorizations a month. The two other doctors in our clinic are satisfied, because we are now able to go home early and spend more time with our families without worrying about office tasks and billing.
Not only that, our clinic has also increased its revenue; because DrCatalyst assures that all reimbursements are accurate. Our staff’s efficiency has also increased because of the streamlined process of managing referrals. They are now able to save time for other tasks. Lastly, our patients’ experience improved now that the staff deals with less overload and pays more attention to patient care.
If you think your practice is in dire need of assistance, DrCatalyst is the solution you need. You can contact them through this number: 510–628–6005.
