Everything is getting smarter — self-driving cars, thermostats that learn optimal temperature settings and fitness trackers that monitor heart rates — leading to a world where more than 75 billion connected devices empower consumers to connect and engage like never before. How will you adapt your customer service?
Four weeks from today, at Dreamforce, over 100,000 attendees will witness the unveiling of the new Service Cloud — customer service in a connected world. Here are the top 4 attractions you have to check out to plug in to the future of customer service:
1. A New Era of Service for the Connected World
Join Service Cloud SVP & GM, Mike Milburn, on Thursday, Sept 17th learn how the most successful organizations are putting their customers at the center of their business with the Service Cloud. He will be joined on the main stage by Jennifer Hall, SVP and Chief Customer Care Officer at Intuit, Martin Guay, President of Stanley Healthcare, a division of Stanley Black & Decker, and Jennifer Scarlett, Co-President of the San Francisco SPCA who will share their Service Cloud success stories. Matt Palmer, VP of Customer Care at ShopKeep, together with Desk.com GM & SVP Leyla Seka, will talk about how they’ve scaled their business and their customer support using Salesforce’s customer service products. Come and hear how we’re seeing the industry change and what that means for your business. Be the first to see how our new product features that will help you deliver amazing customer experiences in this hyper-connected world. Register for the keynote today to reserve your seat!
2. 80+ Dedicated Service Sessions
Whether you’re a service professional looking for specific product information or curious to hear a thought leader’s vision of the future of customer service, we have you covered. Our 80+ breakout sessions will include:
- 2 Product Roadmap Sessions including Part 1: The Agent Experience, and Part 2: The Customer Experience.
- Product feature deep-dives including Agent Console, CTI, Knowledge, Mobile, Live Chat, Communities and Service SOS
- Amazing customer testimonials across multiple industries
- Leading thought leaders Michael Maoz (Gartner), Ian Jacobs (Forrester Research), Esteban Kolsky (ThinkJar), ICMI, and John Goodman (CCMC)
- Proven best practices for delivering exceptional customer service
See the hottest new technology in action in the Service Cloud Product Showcase where agents will be handling real-time Dreamforce cases across Phone, Email, Live Chat, and social at our Live Customer Engagement Center. Get hands-on with our newest features that provide embedded, real-time help in any app or device. The expo area will feature customized Service Cloud and Desk.com demonstrations, access to over 350 partner booths, and exciting experiences that give you a sneak peek into new technology that embraces the future of service.
4. Service Zone at the Palace Hotel
We’ve built a dedicated Service Zone at the Palace Hotel, in the heart of Downtown San Francisco. Come on by to attend highly interactive sessions, learn about new Service Cloud and Desk.com features, and share valuable best practices. In between sessions, you can reenergize in our Relax & Recharge lounge while you network with Salesforce experts and other customers across the industry.
Want more? Click here to learn even more about this year’s Service Journey.
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