Customer Experience studio “Pulse” is a boutique consulting agency with a wide vision for Digital Customer Experience. We are a few partners, each one has 15+ of expertise on the intersection of Customer Experience, retail, IT and innovations. We have been performing our research and consulting activity with a focus on the e-grocery area from 2017 and now — bringing it to EU area.
Customer experience studio Pulse is working to evaluate the customer experience in the e-commerce channels — websites, mobile apps, call centers, chats, etc., we are combining it with offline experience as well if needed.
Read about the services available
Our mission
- bring clarification and visibility of the quality of AS IS customer experience,
- reveal the rating of the best services in the area,
- create a high standard of customer experience by publishing the actual benchmark,
- help companies — their product managers, UX/UI designers, and development teams to improve the customer experience they are offering to customers.
We have a unique methodology to estimate the current level of digital customer experience and create a vision for its improvement.
Consulting
on the creation of the vision how to
- Fix the pain points in the existing Customer Journey,
- Design the Blueprint of the service,
- Implement new ideas based on the insights from research results,
- Distinguish your digital channel from competitors.
