Remove the Friction Points in the Use of Knowledge Content to Encourage Use

“If only HP knew what HP knows, we would be three times more productive.” Lew Platt, CEO, Hewlett-Packard

Focus on removing friction points in the use of knowledge content. The easier it is to find and use the content the more likely people will use it to solve problems.

Key Ideas:

• Decrease the time it takes to access, find understand and use knowledge
• Decrease the effort required to solve problems by looking to automate non-value-added redundant work

Knowledge is meant to make things easier for people. It’s supposed to decrease the time and effort it takes to solve problems.

The goal of an evolving knowledge program is to introduce innovations that remove “friction” in the use of knowledge. Friction is anything that slows down the use of knowledge content.

Remove friction by improving upon:

• Time required to use knowledge
• The amount of effort (work)

Time Variable

Make knowledge content easier to access find, understand and use. Speed allows for solutions to be seamlessly implemented in the service of the person trying to solve a problem. The faster and easier it is…