Fix Adobe Photoshop Error “Could not complete your request because of a program error”

Alex Lim
Alex Lim
Dec 5, 2019 · 2 min read
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Image for post

The “Could not complete your request because of a program error” error message in Photoshop is often caused by the generator plugin or the settings related to the image file extension. Below are various solutions to resolve this error message.

Content Summary

Potential Causes
Change Image File Extension
Disable Generator
Unlock the Library Folder
Reset Photoshop Preferences

Potential Causes

  • Photoshop Preferences if this happens when the error message appears on every image file you try to open
  • Image File Extension if the error message pops up on an individual image file
  • Locked Library Folder
  • Generator Plugin

Change Image File Extension

If the error message only pops up when open specific image file, you can change the extension of the image file from .psd to .jpeg or .png often fixes the issue. Otherwise, the image file is corrupt. Alternatively, you can try to use the Export option in Adobe Photoshop, save as other file formats such as .jpeg or .png.

Disable Generator

Step 1: Open Adobe Photoshop.

Step 2: Click Edit > Preferences > click on the Plug-Ins tab on the left pane.

Step 3: Uncheck the Enable Generator checkbox.

Step 4: Click OK.

Step 5: Restart Photoshop.

Unlock the Library Folder

Step 1: Open Finder.

Step 2: Navigate to user directory or search for ~/Library/ in the search box.

Step 3: Right-click on the Library folder or hold the Ctrl key while clicking on the Library folder to show the drop-down menu. Click on the Get Info option.

Step 4: Uncheck the Locked option under folder details.

Reset Photoshop Preferences

Step 1: Navigate to ~/Library/Preferences/Adobe Photoshop CSx Settings/ directory.

Step 2: Move CS6 Prefs.psp file to Desktop.

Step 3: Open Adobe Photoshop.

Step 1: Press Windows Key + R to open Run dialogue box.

Step 2: Type %AppData% in the Run dialogue and press Enter to access to AppData directory.

Step 3: Navigate to Roaming/Adobe/Adobe Photoshop CSx/Adobe Photoshop Settings/ directory.

Step 4: Move both Adobe Photoshop CS6 Prefs.psp and Adobe Photoshop CS6 X64 Prefs.psp files to Desktop.

Step 5: Open Adobe Photoshop.

Originally published at https://pupuweb.com on December 5, 2019.

E.T.

Insight and opinion on emerging technologies

Alex Lim

Written by

Alex Lim

Technology Blogger writing about emerging technologies (pupuweb.com) and marketing/lifestyle (paminy.com)

E.T.

E.T.

Insights, opinions, stories, tips, learnings, sharing concepts, news, analysis, resource, highlights, and ideas on emerging technologies.

Alex Lim

Written by

Alex Lim

Technology Blogger writing about emerging technologies (pupuweb.com) and marketing/lifestyle (paminy.com)

E.T.

E.T.

Insights, opinions, stories, tips, learnings, sharing concepts, news, analysis, resource, highlights, and ideas on emerging technologies.

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