Customer Claims Management
We’re proud to announce that REALPAD now simplifies yet another important area of real estate sales cycle: management of customer claims.
Real estate developers can now store all the customer warranty claims and automate their processing. We’ve just introduced a new tab in deal detail where users can keep track of all the warranty claims. If their customers reveal any issues with the apartment, be it broken pipes or painting, users can now keep all the information about these issues in the “Reclamations” section. They can manage state of each reclaim, add defect protocols, feedback, inspections and finally lead their customers to satisfaction and close the case.
The feature is currently used by two of our customers. We’ll keep you updated on how it helped these early adopters improve satisfaction of their customers.