Improving Customer Service And Support By Reducing Contact Center Agent Stress And Attrition

Improving Customer Service And Support By Reducing Contact Center Agent Stress And Attrition

As often as not, you’ll find me on the road speaking and consulting on how to improve the performance of contact centers. Also known as “call centers,” contact centers have an indisputably crucial role in providing superior customer service. But in spite of this central role in creating a successful customer […]

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