Why were the TikTok ads accounts suspended?
TikTok is currently one of the most renowned social media platforms worldwide. Not only a site for entertainment, but TikTok is also a huge market for businesses.
It is obvious that before putting the very first step in running ads on TikTok, advertisers did well-prepared about products, creatives,… and awarded TikTok policy.
However, on behalf of the official TikTok Agency, we provide agency TikTok ads accounts for our customers, we figured out that our customers often face suspended TikTok ads accounts.
In this blog post, Ecomedy media want to discuss this problem.
1. Why were the TikTok ads accounts suspended?
When you create a TikTok ads account, you accept TikTok ads terms and conditions without reading these terms. That leads to the suspended TikTok ads account when you break TikTok rules.
When the banner of your account indicates “your account has been suspended” or your advertising status indicates “suspended,” it means that your account may be disabled due to a violation of their advertising policies.
Follow these below reasons that contribute to the account suspension.
- There are problems with the creatives, qualifications or services which violate TikTok policies such as including contents related to Trademark and copyright, Counterfeiting, political, weapons, drug, women and child abuse, sexual nature,… For detailed information about TikTok Advertising Policies, access this link.
- We received a report or complaint on your account from users or other channels.
- There are malicious behaviors or intent suspected during ad creation.
- If the advertisers tamper with the landing page after the ads start to deliver.
- If your credit card has an abnormal charge on your account.
- If your account has a long outstanding balance that has not been paid — for most markets this begins at 90 days past due. For more detailed information, please contact your Account Manager.
2. What happens when the ads account is suspended?
- All ads under the suspended ad account will be stopped. These ads can be reopened after the account suspension is lifted.
- Suspended ad accounts cannot edit account information.
- Suspended accounts cannot be used to create new ad accounts or add money to ad accounts and withdraw the remaining money in the suspended account.
In adherence with TikTok policies, Ecomdy Media cannot support customers to withdraw the remaining balance in the ads account to Ecomdy account when the ads account was suspended. We just help to refund when you stop using our service.
Finally, Ecomdy reminds you at obeying TikTok policies to have effective ads campaigns on TikTok.
Last but not least, Ecomdy Media is providing TikTok agency account with the following benefits:
- Target full 55+ countries
- Payment via Payoneer, PingPong, PayPal, USDT
- Technical support from Ecomdy Media
- Supported directly from TikTok
- Fast and unlimited top-up
- Support TikTok ad library
- Support TikTok ad documents, courses
We are pleased to accompany you to conquer TikTok Ad!
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