Why instant messaging is banned on eBay and Amazon?

Fred Shu
Ecommerce Refocus
Published in
1 min readApr 26, 2019

eBay and Amazon are competing with each other fiercely in user experiences. But is it ironic that buyers and sellers even not allowed to talk to each other? Today, social media and instant message is everywhere, can’t imagine this is still part of our lives. What a wonderful experience!

Instant messaging is banned on eBay and Amazon

Why we need a middle man in the marketplace, charging 10% to 30% fees, but even not allow us to talk? Do you expect eBay and Amazon shareholders to put user experience ahead of their profit?

Let me imagine if you want to make a dream marketplace for yourself, what it should look like?

1. Free, no listing fee, no final value fee.
2. Compatibility research-based listing, one listing covers all keywords.
3. Truly global: accept all kinds of payment, including cryptocurrency.
4. Best communication: support all kinds of social media and communication tools.
5. O2O integration: one inventory for both online store and offline shop.

This is the dream of 1centx.com, a community-owned and governed marketplace. One member one vote to ensure security, fairness, and user experience is always the top priority.

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Fred Shu
Ecommerce Refocus

Founder of 1centx.com: free online marketplace, Community owned and governed.