Feedback Mechanism

an activity for capturing spontaneous feedback

What is it for?

Feedback Mechanisms are set up in a dedicated station in a space for reflecting, writing, and submitting people’s experience with a new design or objects installed in the space. Participants write how interacting with the design makes them feel by using metaphors.

Emotion-Centered Design

Impact

It captures spontaneous feedback from participants without lengthy interviews and collects concise feedback and nuanced notes about people’s experiences.

What does it look like?

After a new design or object has been installed in a shared space, a researcher, designer, of facilitator uses this lo-fi Feedback Mechanism to collect real-time feedback from people using the space.

The facilitator sets up a mini feedback-station near the service or product that needs evaluating. The design and provide instructions at the station so that people can fill out the framework with ease on their own.

Participants’ State of Mind

expressive, open

Level of Complexity (1–5)

3

Time for Participation

10 to 15 mins

Use Cases

Community Values initiative at NEW INC.

Image description: A feedback station is installed on a pillar in an office space. There are blank strips and paper and strips filled out by co-workers with descriptions of how they feel about the new design installed in the space. Matter-Mind Studio’s feedback station for NEW INC, cultural incubator.

Source

Matter–Mind Studio: Value-driven research for organizational health

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