A Brand New Support Site for you!
Dear Supporters,
We’re back with some interesting news!
From the inception of the Embrace journey, we’ve been receiving invaluable feedback from you on how we could make your experience with the device smooth and hassle-free. At Empatica we’re firm believers in the mantra “knowledge is power”, however being in the know shouldn’t feel like a scavenger hunt. So to echo the tune of New Year resolutions and evolutions, we decided to give our support center some pampering. Ok, a lot of pampering. We aim to ensure that you have necessary reinforcements for resolutions in just a few clicks! With this intention, we’ve revamped our support material, creating new content, focusing on the pain-points, to present to you a new, restructured Embrace support center that is both more accessible and easy to navigate through.
This page will now be your very own virtual support space that will help you with swift solutions and quick fixes, even before our support team intervenes. To have a clear distinction amongst the abundance of information available, we’ve broken down the support center into different categories. Everything from what you need to know before buying the Embrace, to receiving it, setting it up and troubleshooting issues for hassle-free usage, has been complied in these sections.
Well, let’s not keep you waiting any more. Click away to explore the newbies on the support centre page. Here’s a sneak peek of what’s in store:
Before You Buy
This section contains information about Embrace and its functions. Research and medical inquiries are also addressed in this part. Here’s one article from this category that may interest you: How does Embrace work? Intro on the Embrace.
Specs and Maintenance
The know-hows of Embrace’s specifications, its cool features and its maintenance are all listed in this category. Do you know about our charging tips? If not, check out this nifty article: How do I charge my Embrace watch?
Orders and Shipments
Post-purchase and antsy for delivery? All you have to do is skim through the neat articles in this section. Let’s see the most sought out one amongst these: How can I buy the Embrace watch?
Getting started
Now that you have your Embrace, the next step is to unbox it and put it to use. Here’s where you will find all the information imperative to setting up your Embrace. We could start browsing this category from the article: How can I set up my Embrace watch?
Troubleshooting
Although we want your Embrace to work without any obstacles, no device is perfect! Do not worry; we’ve got your back. This segment has troubleshooting steps to resolve the issue at hand. One such article is: How can I check if my Embrace is working properly?
Ok, but enough hype, make the meander for yourself and let us know what you think! Browse through the Embrace Community page to share your thoughts and feedback. Aside from the support center, the communities page is another space to find your answers; simply post your queries and our Embrace gurus will pitch in to guide you. Of course, you could, at anytime, feel free to write to us on support@empatica.com and we’ll be happy to help.
Happy Surfing!
Empatica Team
