Embrace shipments in the making! Latest progression
UPDATE — 13th September 2016
Many of you are worried about the production. Here’s what has happened: after we spent a lot of time fixing our testing machine for sensors, we ordered immediately 2 to double the production capacity. However the one we received from the contractor was faulty, so we had to wait 8 weeks while keeping the manufacturing at a slow speed. There’s no problem in production now, it’s just slow and we have very high demand.
Dear supporters,
We’re back with a long-awaited update on the hottest topic of all: delivery dates.
It’s been quite a journey so far — and you know best — considering the embarrassing list of delays we had to announce over the last year.
It goes without saying that each and every single piece of communication about a delay has been as much heartbreaking and disappointing for us to make as it’s been for you to receive.
But we kept going, strong for your understanding and support, at each round more motivated than ever in reaching our targets and keeping our promise.
Earlier this May, we informed you that in spite of many challenges ahead in the testing process, the deadline for fulfilling all pre-orders by September was still valid.
And here we are: September 2016.
As joyfully communicated in our last blog post, Embrace has made its way into the market!
We have performed regular weekly shipments during the last two months and we’re now at the very final stage in the run to fulfill all the pre-orders.
So here’s our latest update for those who have not yet received the newly optimized device: the vast majority of you will be receiving Embrace during the current month as promised! A smaller percentage of you though will be receiving their device with a minor delay, 3 to 4 weeks, due to some unexpected issues in the final testing phase that have now been successfully solved.
To check the fulfillment status of your order, ensure your Empatica Account is completed and up to date here https://myembrace.empatica.com/.
The approx. shipping date for your Embrace watch will be published in the Orders section of your Empatica Account.
We don’t want to dig too much into the technical challenges that, once again, we happened to face in order to keep up with the high standards that we promise to deliver.
It wouldn’t be fair to seek your understanding here. It’s not about us.
It’s about you.
We know the pain and distress the majority of our customers experience, day after day.
In fact, we know that so well that our inner motive at Empatica has always been to find and produce a solution that would alleviate those uncomfortable emotions. We work every day with the intention of making your life and the life of your loved ones not just easier but more enjoyable.
We would never stop being transparent.
And as we are extremely respectful of your constant support, we want to apologize once again about the delayed delivery that some of you may encounter this month.
Despite all the disappointments we already gave you during the last year, but knowing the level of commitment to our promise, we hope to be still worthy of your trust.
For any questions or concerns you might have, please know that we are always ready and happy to assist you.
In just a few days, we will publish a new blog post with exciting news about the progression in the development of our Alert (sneak peek above) and Mate apps. Stay tuned!
Yours,
The Empatica Team
