This post is part of a series about our work with the 2nd cohort of the City Accelerator, an initiative from Living Cities and the Citi Foundation focused on municipal government and public engagement. In the second cohort led by the Engagement Lab, 5 cities rethink and reinvent public engagement, especially as it pertains to lower-income residents. In this series we’ll be sharing progress of the city’s projects as well as best practices and lessons for public engagement.

Design-Thinking and Community Engagement: A Conversation with Albuquerque and New Orleans City Accelerator Teams
Frank Mirabel (Director of Collective Impact, City of Albuquerque) and Susan Todd (Executive Director, 504HealthNet) shared their reflections on design thinking and community engagement.

Design-thinking might be a good second or third step in this process of data collection, brainstorming, and implementing changes. First, you need a foundation of trust and relationships before jumping into problem-solving.




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Rebecca Michelson

Rebecca Michelson

Design-research at the intersections of family well-being, technology, & equity. Ph.D. candidate: Human-Centered Design & Engineering, University of Washington

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