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Engine Service Design
Engine Service Design

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Gavin Maguire

Gavin Maguire

·May 19, 2020

Five Service Design Challenges for a Changed World

As we feel our way through the Covid crisis, how can service design help organisations adapt to a new reality? — Service design defines how behaviours, digital experiences, environments, and processes work together for positive customer experiences. As a discipline, it’s well-equipped to help as organisations grapple with a brand-new set of needs and circumstances. Organisations are shifting from frozen, to fire-fighting, to redesigning and rebuilding. These progressions involve some universal…

Service Design

5 min read

Five Service Design Challenges for a Changed World
Five Service Design Challenges for a Changed World
Service Design

5 min read


Joe Heapy

Joe Heapy

·Apr 22, 2020

Pandemic resistant services with a trace of viral DNA woven in.

Apparently, human DNA is about 8% virus. In other words, hundreds of thousands of years’ worth of viral infections have woven themselves into the human genome. Viruses break-in to our cells to tinker with our DNA leaving traces of their DNA in ours. …

Service Design

2 min read

Pandemic resistant services with a trace of viral DNA woven in.
Pandemic resistant services with a trace of viral DNA woven in.
Service Design

2 min read


Joe Heapy

Joe Heapy

·Feb 28, 2020

Think Like a Designer

Imagine you need a lawyer to help you sell your house. Unsure where to start, you’d probably check out a few websites offering conveyancing services. They all seem to offer similar services to a competent standard, but you get a very different feeling about each company from the experience of…

Design Thinking

3 min read

Think Like a Designer
Think Like a Designer
Design Thinking

3 min read


Joe Heapy

Joe Heapy

·Feb 25, 2020

Even customer-driven businesses have their challenges

It’s true that when it comes to being customer-centred and design-led, each organisation we work with is at a different level of maturity. Those that are furthest to the right on the maturity scale have their problems too. …

Customer Experience

5 min read

Even customer-driven businesses have their challenges
Even customer-driven businesses have their challenges
Customer Experience

5 min read


Joe Heapy

Joe Heapy

·Feb 20, 2020

Design Your Service Beautifully

When you think about what ‘beautiful design’ means to you, a physical product probably comes to mind. It might be your iPhone, the classic Jaguar F-Type, a Nest thermostat, a Danish-designed chair from the 1950s, those amazing spectacles that allow you to adjust the lenses until they focus, or even…

Customer Experience

4 min read

Design Your Service Beautifully
Design Your Service Beautifully
Customer Experience

4 min read


Engine Service Design

Engine Service Design

·Feb 20, 2020

The shift from car ownership to usership brings new challenges

By Paddy Whiteway, Client Services Director, Engine Since the birth of the car industry, brand strength has been a powerful influencer of consumer choice in the automotive marketplace. …

Automotive

3 min read

The shift from car ownership to usership brings new challenges
The shift from car ownership to usership brings new challenges
Automotive

3 min read

Engine Service Design

Insights into service design and design thinking from Engine

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Editors

Engine Service Design

Engine Service Design

Designing remarkable services and customer experiences and working with organisations to deliver and sustain them. www.engineservicedesign.com

Joe Heapy

Joe Heapy

Founder of the consultancy Engine Service Design, designer, author and visiting professor.

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