Product Update — June 5, 2019
Published in
2 min readJun 5, 2019
Creating notes and summaries just got better! Here are new improvements to your editor:
Editor Upgrades ⌨️
- You can now embed reports and highlights in your Project Summaries using the editor:
- The document editor shows you when another user is editing a document and will automatically update the content when editing is finished:
- Images added to Notes and Project Summaries can now be arranged in-line with support for more flexible layouts:
Other Editor Improvements:
- Support for three levels of headings (H1, H2, H3)
- Nested bullet and number lists
- Formatting will be preserved when pasting content from other document formats and websites
- Standard keyboard shortcuts for in-line formatting (bold, italics, quotes, lists, etc.)
- Pasted URLs will be converted into links
- Lines starting with — or * will be converted to bullets automatically
- Lines starting with 1. will be converted to number lists automatically
- Note content is auto-saved when creating a new document
Integration Updates
Slack
- Forwards start a new thread and link back to newly created documents so that it’s easier to keep track of what has been sent to EnjoyHQ.
Intercom
- Conversation ratings are now fetched — the numerical rating is stored under “conversation_rating” metadata field.
- Private notes added to conversations are now formatted to make them look differently than public agent replies.
Zendesk
- Private notes added to conversations are now formatted to make them look differently than public agent replies.
Wootric
- You can now connect more than one Wootric account — please get in touch with us to gain access.
Email Import
- We have improved our forwarded email importer — we now support all standard formatting options, including tables.
Document Import
- When importing Word and Google Sheets files we will now preserve all standard formatting (including nested lists, tables and in-line links).
