Product Update — June 5, 2019

Creating notes and summaries just got better! Here are new improvements to your editor:

Editor Upgrades ⌨️

  • You can now embed reports and highlights in your Project Summaries using the editor:
  • The document editor shows you when another user is editing a document and will automatically update the content when editing is finished:
  • Images added to Notes and Project Summaries can now be arranged in-line with support for more flexible layouts:‌

Other Editor Improvements:

  • Support for three levels of headings (H1, H2, H3)
  • Nested bullet and number lists
  • Formatting will be preserved when pasting content from other document formats and websites
  • Standard keyboard shortcuts for in-line formatting (bold, italics, quotes, lists, etc.)
  • Pasted URLs will be converted into links
  • Lines starting with — or * will be converted to bullets automatically
  • Lines starting with 1. will be converted to number lists automatically
  • Note content is auto-saved when creating a new document

Integration Updates

Slack

  • Forwards start a new thread and link back to newly created documents so that it’s easier to keep track of what has been sent to EnjoyHQ.

Intercom

  • Conversation ratings are now fetched — the numerical rating is stored under “conversation_rating” metadata field.
  • Private notes added to conversations are now formatted to make them look differently than public agent replies.

Zendesk

  • Private notes added to conversations are now formatted to make them look differently than public agent replies.

Wootric

  • You can now connect more than one Wootric account — please get in touch with us to gain access.

Email Import

  • We have improved our forwarded email importer — we now support all standard formatting options, including tables.

Document Import

  • When importing Word and Google Sheets files we will now preserve all standard formatting (including nested lists, tables and in-line links).

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