Image for post
Image for post

Product Update — June 5, 2019

Sofia Quintero
Jun 5, 2019 · 2 min read

Creating notes and summaries just got better! Here are new improvements to your editor:

Editor Upgrades ⌨️

  • You can now embed reports and highlights in your Project Summaries using the editor:
Image for post
Image for post
  • The document editor shows you when another user is editing a document and will automatically update the content when editing is finished:
Image for post
Image for post
  • Images added to Notes and Project Summaries can now be arranged in-line with support for more flexible layouts:‌

Other Editor Improvements:

  • Support for three levels of headings (H1, H2, H3)
  • Nested bullet and number lists
  • Formatting will be preserved when pasting content from other document formats and websites
  • Standard keyboard shortcuts for in-line formatting (bold, italics, quotes, lists, etc.)
  • Pasted URLs will be converted into links
  • Lines starting with — or * will be converted to bullets automatically
  • Lines starting with 1. will be converted to number lists automatically
  • Note content is auto-saved when creating a new document

Integration Updates


  • Forwards start a new thread and link back to newly created documents so that it’s easier to keep track of what has been sent to EnjoyHQ.


  • Conversation ratings are now fetched — the numerical rating is stored under “conversation_rating” metadata field.
  • Private notes added to conversations are now formatted to make them look differently than public agent replies.


  • Private notes added to conversations are now formatted to make them look differently than public agent replies.


  • You can now connect more than one Wootric account — please get in touch with us to gain access.

Email Import

  • We have improved our forwarded email importer — we now support all standard formatting options, including tables.

Document Import

  • When importing Word and Google Sheets files we will now preserve all standard formatting (including nested lists, tables and in-line links).

👉 Take Me To My Account

Hungry for Insight

A community for product people leading change

Medium is an open platform where 170 million readers come to find insightful and dynamic thinking. Here, expert and undiscovered voices alike dive into the heart of any topic and bring new ideas to the surface. Learn more

Follow the writers, publications, and topics that matter to you, and you’ll see them on your homepage and in your inbox. Explore

If you have a story to tell, knowledge to share, or a perspective to offer — welcome home. It’s easy and free to post your thinking on any topic. Write on Medium

Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store