Product Update — June 5, 2019

Sofia Quintero
Jun 5 · 2 min read

Creating notes and summaries just got better! Here are new improvements to your editor:

Editor Upgrades ⌨️

  • You can now embed reports and highlights in your Project Summaries using the editor:
  • The document editor shows you when another user is editing a document and will automatically update the content when editing is finished:
  • Images added to Notes and Project Summaries can now be arranged in-line with support for more flexible layouts:‌

Other Editor Improvements:

  • Support for three levels of headings (H1, H2, H3)
  • Nested bullet and number lists
  • Formatting will be preserved when pasting content from other document formats and websites
  • Standard keyboard shortcuts for in-line formatting (bold, italics, quotes, lists, etc.)
  • Pasted URLs will be converted into links
  • Lines starting with — or * will be converted to bullets automatically
  • Lines starting with 1. will be converted to number lists automatically
  • Note content is auto-saved when creating a new document

Integration Updates

Slack

  • Forwards start a new thread and link back to newly created documents so that it’s easier to keep track of what has been sent to EnjoyHQ.

Intercom

  • Conversation ratings are now fetched — the numerical rating is stored under “conversation_rating” metadata field.
  • Private notes added to conversations are now formatted to make them look differently than public agent replies.

Zendesk

  • Private notes added to conversations are now formatted to make them look differently than public agent replies.

Wootric

  • You can now connect more than one Wootric account — please get in touch with us to gain access.

Email Import

  • We have improved our forwarded email importer — we now support all standard formatting options, including tables.

Document Import

  • When importing Word and Google Sheets files we will now preserve all standard formatting (including nested lists, tables and in-line links).

👉 Take Me To My Account


Hungry for Insight

A community for product people leading change

Sofia Quintero

Written by

Founder and CEO at https://getenjoyhq.com/

Hungry for Insight

A community for product people leading change

Welcome to a place where words matter. On Medium, smart voices and original ideas take center stage - with no ads in sight. Watch
Follow all the topics you care about, and we’ll deliver the best stories for you to your homepage and inbox. Explore
Get unlimited access to the best stories on Medium — and support writers while you’re at it. Just $5/month. Upgrade