New in Enquire: Improve Email Segmentation By Sending Enquire Responses to Klaviyo

Segmenting your email lists is one of the higher ROI activities you can do within your email marketing strategy, yet most companies don’t start properly segmenting customers until they have a dedicated email marketer. It’s a cumbersome process and once customers are segmented by previous purchase behavior, what else is left?

Today we’re launching our Klaviyo integration to help Enquire users solve this problem! Goodbye “master” list, hello segmentation. Enquire users currently collecting post-purchase survey responses can now push that data directly to Klaviyo to begin providing a valuable dimension for email segmentation and analysis.

How It Works

Immediately after a customer submits a response to your Enquire survey, we add the question and response to the customer’s profile within your Klaviyo account. Set up takes less than a minute and only requires you to copy and paste your Klaviyo API key into the Enquire integrations page.

Enquire allows us a much deeper personalization of our email marketing, Enquire’s Klaviyo integration has been a request since we first signed up, and so far we’ve seen amazing results using survey responses to speak to our customers in a personalized way.

Taylor Sicard, Homesick Candles

More Customer Data. Easier Segmentation.

Sending more targeted emails and reducing the amount of times you simply send a “blast” to your master list is often regarded as the most effective approach to email marketing. This strategy comes down to proper segmentation, which can only be done with individual customer data, whether that be order history, customer location, open rate, or in this case survey response.

How did you hear about us?

Most of our customers are using Enquire for marketing attribution — asking some form of the question “How did you hear about us?”. By pushing this data to Klaviyo, you can send targeted emails based on point of discovery and insights into customer preferences. For example, if a specific blogger appears multiple times as a response, you can create a specific Klaviyo Flow that sends relevant content related to your brand and that blogger to those specific users, “Did you know Blogger XYZ, also recommends this product?”

Who are you purchasing for?

Homesick Candles is asking their customers “Who is this order for?” with available responses: Gift (friend), Gift (family), or Yourself (you deserve it!). Taylor and his team have then setup specific post-purchase funnels personalized to the customers buying behavior.

How would you describe yourself?

Another popular survey we see is the self-categorizing question “which best describes you?”. This question gives valuable insights into how you should be allocating your marketing spend and also allows for easy segmentation as you can then send relevant info based on a specific buyer persona.

Enabling Your Klaviyo Integration

To start pushing your Enquire survey data to Klaviyo, you’ll need to be on the Enquire Enhanced Plan. To enable, simply click Integrations, locate Klaviyo, and click Turn On.

On the following screen, you’ll be asked to enter your API credentials. You may need to create a new API key in Klaviyo, to do so simply go to your Klaviyo Account → Settings → API Keys. We’ve included a link on the Klaviyo setup page to get you there quickly. Create a new key and copy and paste it into your Enquire Klaviyo settings.

About Klaviyo

Klaviyo is a marketing automation and email platform designed for growth-minded eCommerce merchants. Klaviyo gives you powerful functionality without sacrificing the time it takes for your marketing to make an impact on your bottom line.

Originally published at https://enquirelabs.com on October 9, 2019.