Enrique Dans
Published in

Enrique Dans

Could customer service soon become an attractive line of work?

IMAGE: A drawing of a call center operator with headphones and a bunch of drawings around, a headshot of a customer, and icons of a telephone, a e-mail, etc.
IMAGE: Slash RTC — Pixabay

Here’s a timely question: how much have companies transformed their customer service since the pandemic?

During lockdown, in many countries, most customer service staff worked from home. The pandemic was the largest collective distributed work experiment in history, and although many companies are being overly conservative and tending to return to…

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Enrique Dans

Enrique Dans

Professor of Innovation at IE Business School and blogger at enriquedans.com