Do you really need a paper copy of that document?

Enrique Dans
Enrique Dans
Published in
3 min readAug 10, 2022

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IMAGE: A frontal view of an Epson L365 printing a document
IMAGE: Epson L365

Epson joins the list of printer manufacturers that have succumbed to the temptation to treating their users like morons, tricking them through fraudulent programmed obsolescence techniques into retiring their printers early, a recurring scam that I first talked about back in 2008 (article in Spanish) and later in 2016.

In this case, several users discovered that their printers were programmed to stop working after a certain level of use, generating error messages, refusing to print, and ultimately forcing replacement. The scam, documented by Fight to Repair, consists of an error message reporting that “a part inside your printer is at the end of its useful life. Service is required”, referring to the sponges that accumulate ink residues, a component that can be easily replaced by the user, but which, moreover, does not generally represent any problem, and was simply programmed to appear after a certain number of uses.

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Enrique Dans
Enrique Dans

Professor of Innovation at IE Business School and blogger (in English here and in Spanish at enriquedans.com)