EOTSS Fiscal Year 18 Objectives
- Enhance the cybersecurity of the Commonwealth by bringing Secretariats onto a centrally managed and monitored Commonwealth network.
- Provision up to half of executive branch employee mailboxes onto Office 365, and disseminate associated policies for the platform (e.g. One Drive, SharePoint policies).
- Continue to make progress in rationalizing our server base and data center consolidation.
- Modernize desktop support onto a single platform and single support organization.
- Centralize the procurement and administration of standardized desktop and laptop devices.
- Create a new model for digital services that puts constituents first, with a majority of traffic served on the new mass.gov at a high conversion rate (i.e. people finding what they’re looking for).
- Actively measure service levels and ensure network availability above FY17 levels.
- Centralize data and telecommunications spend management.
- Foster an environment for data-driven policy making by partnering with an agency to drive one major data study.
- Operationalize our finance, human resources, procurement, and legal shared services.


