EOTSS Fiscal Year 18 Objectives

  1. Enhance the cybersecurity of the Commonwealth by bringing Secretariats onto a centrally managed and monitored Commonwealth network.
  2. Provision up to half of executive branch employee mailboxes onto Office 365, and disseminate associated policies for the platform (e.g. One Drive, SharePoint policies).
  3. Continue to make progress in rationalizing our server base and data center consolidation.
  4. Modernize desktop support onto a single platform and single support organization.
  5. Centralize the procurement and administration of standardized desktop and laptop devices.
  6. Create a new model for digital services that puts constituents first, with a majority of traffic served on the new mass.gov at a high conversion rate (i.e. people finding what they’re looking for).
  7. Actively measure service levels and ensure network availability above FY17 levels.
  8. Centralize data and telecommunications spend management.
  9. Foster an environment for data-driven policy making by partnering with an agency to drive one major data study.
  10. Operationalize our finance, human resources, procurement, and legal shared services.

EOTSS: Tech Transformation in the Commonwealth

Our Mission: To provide secure and quality digital information, services, and tools to constituents and service providers when and where they need them.

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    Executive Office of Technology Services & Security

    Written by

    To provide secure and quality digital information, services, and tools to constituents and service providers when and where they need them.

    EOTSS: Tech Transformation in the Commonwealth

    Our Mission: To provide secure and quality digital information, services, and tools to constituents and service providers when and where they need them.

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