Benefits of having Live Chat on your eCommerce store
Gaining an edge in any of the product/service delivery is absolutely necessary for a business to stay ahead in the market. Having the live chat feature in the eStore and having the eCommerce platform make the provision for it is one of those check points which a business should note in view to increase online store conversions.
The rise in online transactions today is attributed to the increased usage of internet; the rise in need for businesses to have responsive eStores is attributed to the increased usage of mobiles/tablets; on a similar note, rise in customer expectations from the online stores is attributed to the advancements in technology and the need every single customer has with respect to buying/selling products. Online customer support by way of a live chat, in addition to the existing mail support and phone support, for queries/for giving details on services for online store/any information, is one of such sales & support tool every customer expects out of eCommerce stores today.
To mention on the merits of having the live chat feature in your website,
- More than 40% of the customers feel good when their queries are answered then and there while they are in the middle of shopping in the eStore, simply because they love immediate help given without having to go through multiple options on the way to reach the CC member or having to wait for hours together staring at the mail box or at the inbox for a resolution! Continue Reading…
Originally published at https://www.qeretail.com on June 28, 2016.
