One of Etsy’s guiding principles is commit to our craft, and an important part of this is continuously analyzing how we’re enforcing our policies. We believe that publicly reporting on our enforcement efforts builds trust in our marketplace and demonstrates our commitment to being a mindful organization. Today, we’re releasing our 2018 Transparency Report, our fifth annual report.
Our Transparency Report is a high-level recap of our Trust & Safety efforts over the previous year. Our specialized teams are dedicated to maintaining the health and integrity of the marketplace by enforcing Etsy’s policies, like our Seller Policy, Buyer Policy, and Intellectual Property Policy.
Here are some highlights from our 2018 policy enforcement:
- We saw a 71% increase in content policy flags from last year, which we attribute to improvements in our automated flagging systems.
- We permanently closed 36,331 accounts for content policy violations.
- The most common policy violation was reselling in the handmade category or otherwise violating our Handmade Policy.
- We also had a 71% increase in intellectual property takedowns from last year due to increased usage of our reporting tools by new and existing reporters.
- We closed 6,775 shops for repeat violations of our intellectual property policies.
- The percentage of orders that resulted in a dispute remained at 0.3%, consistent with both 2017 and 2016.
- We handled 8,370 member requests to permanently delete their accounts, more than 10 times the volume in 2017, due to the General Data Protection Regulation (GDPR) coming into effect across the European Union in 2018.
Click here to read the full 2018 Transparency Report.