What is On-Demand Delivery?

In a 24/7 connected world, people value time over anything else. People want things faster, easier, and more cost effective. The good news is, there are many digital solutions available that deliver these benefits. Need your dinner delivered? Try Deliveroo. Your dog walked? Consider Pawshake. Your groceries shopped? Try Honestbee. You can have these services all on the same day, or even within the hour. Whatever goods or services you want, there is an app for that.

In a nutshell, on-demand delivery allows a product, whether it is a physical good or service, to be delivered to a set location in a timely manner. The delivery is initiated immediately by the merchant after a customer makes an order through the on-demand delivery platform. A courier picks up the order, and delivers it to the customer.

While speed is the key element of the on-demand delivery process, the need for convenience is what makes on-demand delivery a thriving industry. Nowadays, people want to choose what they want, when they want it, anytime, anywhere.

According to a report released by Burson-Marsteller in 2016, In the United States alone, forty-two percent (86.5 million) of the adult population has used at least one on-demand service. Furthermore, seventy-five percent of Americans who have used one of the on-demand services reported a positive experience. In Asia, Singapore was an early adopter of on-demand services, with key players like Uber, Airbnb, and Foodpanda establishing themselves since 2012.

The concept relies heavily on technology as it enables any customer and merchant to plug-and-play a supply chain solution on-demand, allowing cost reduction and increased flexibility. Especially for merchants and technology providers who provide on-demand services, having a reliable digital solution platform is essential to ensure a successful on-demand delivery journey.

An effective on-demand delivery process relies on an omnichannel platform that can seamlessly manage and track orders on the go. The platform needs to be user-friendly and able to manage different delivery areas and charges, as well as the pool of couriers. Tracking deliveries in real-time and the ability to access records of all past orders will help businesses save time and money while maintaining quality control.

On-demand delivery requires a digital solution that adopts the latest technology and can rapidly integrate with each other. For that reason, choosing a universal and ready-to-use digital platform that can fulfill on-demand delivery requirements could easily result in increased revenue and enhanced customer experience.


At Eunoia, we provide a universal, ready-to-use e-commerce platform for F&B businesses and technology providers to rapidly integrate and connect with each other, power innovation, enhance customer engagement, and increase revenue. Eunoia provides an open ecosystem which fosters cross pollination of ideas and cutting-edge solutions that aim to shape the future of the F&B industry. Learn more at www.eunoia.asia