Everise launches X-Bot for partners to virtually tour their Experience Centers
Business travel around the world has all but stopped in response to the coronavirus crisis. Government lockdowns and movement restrictions have kept business travellers at home, with 93 percent of companies reporting that they have cancelled all or most of their business trips, according to a survey conducted last month by the Global Business Travel Association.
Touring facilities is an integral part of the outsourcing industry, which allows businesses to get a feel of the culture that will be powering their customer experience.
So next-generation Business Process Outsourcing (BPO) company, Everise, leaned into their “incubate innovation” culture and launched X-Bot to enable clients to tour their Experience Centers.
“When we tour, we hand the control over to our partners, who control a robot that is manoeuvred around the center,” Everise Founder and CEO, Sudhir Agarwal says. “X-Bot enables us to replicate that personal experience, ensuring that it answers their unique questions.”
Currently, X-Bot resides in Austin, Texas, Everise’s Product Experience (PX) Hub, which serves Silicon Valley Smart Home companies and high-growth unicorns. Just prior to the lockdowns, this facility had received a six-figure enhancement.
“So far the response has been great,” Agarwal adds, “we’re excited to be showing off our newly upgraded facilities.”
As movement restrictions ease and travel bans are lifted, it’s still uncertain how quickly businesses will resume travel.
“People aren’t going to travel until they feel safe. Our member companies want to see several health and safety steps taken at every stage of the travel process– from ground transportation to airlines, to hotels,” said GBTA CEO Scott Solombrino.
Ever prudent, Everise is keeping their Experience Center capacity low, while maintaining strict safety precautions, to ensure the continued safety of their people.
“Moving forward, Everise firmly believe that the optimal outsourcing strategy is one that is both globally distributed and blended between work-at-home and brick-and-mortar. We are aiming to maintain 50 percent of our Everisers in a home-based model.”
Email sales@weareeverise.com or go contact Everise, to take a tour of their Austin facilities with X-Bot.
