Why I Joined Deputy: Vach Hovsepyan
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An interview with Deputy’s SVP of Global Customer Success, Vach Hovespyan.
Tell us about yourself.
Hi, I’m Vach Hovsepyan. I’m the SVP of Global Customer Success at Deputy. I previously was the SVP of Customer Success at ServiceTitan, a leading software technology platform for the trades. I’m based on the West Coast.
Do you have a shift work story?
I do! When I was in college, I worked as a bank teller. I had all the typical challenges that today’s workers continue to face: last-minute changes in the schedule, no-shows, having to step into other roles, etc., quickly. It’s a frustrating experience and takes a lot of energy and patience.
What are the three top reasons why you joined Deputy?
A clear mission I could be inspired by.
My time at ServiceTitan helped me to understand the importance of a mission and a purpose in your work. At ServiceTitan, our focus was on how to help owners of trade companies run their businesses and help workers (technicians or dispatchers) be more effective in their jobs. A lot of this sentiment is mirrored at Deputy but on a larger scale. There are millions of businesses worldwide employing shift workers that we have the opportunity to help. And Deputy’s mission of “simplifying shift work” and vision to “establish thriving workplaces in every community” inspired me to be a part of this journey.
The opportunity to work with good people.
I can not underline this point more. Working with good people — who not only believe in the mission of the company but work with humility, humbleness, and empathy — goes a really long way. I really felt this with the leadership team and am pleased to join a company with clear values and a healthy culture that facilitates growth and learning.
An impact-driven organization.
I always look for opportunities for impact — whether it’s a brand’s impact on the world, my personal impact on company growth and the career growth of my team, or how I can help to leave a legacy. That’s why Deputy is such a great fit for me. The team is hungry for impact, and the market size we have the opportunity to tap into is massive. There are 2.5 billion shift workers worldwide, which is a quarter of the world’s population. Deputy has the chance to change millions of lives, and I want to be part of that process.
