PinnedMarc PedriHow to improve customer service while reducing costs-to-serve?Here are some real-life stats to start with:Jan 29, 2021Jan 29, 2021
Marc PedriThe difference between ClickBots and NLP assistantsI’ve been thinking about this for a while now. The thing is, there are so many differences when we talking about Chatbots. And so few…Apr 22, 2021Apr 22, 2021
Marc PedriHistory of Conversational AI #2: Revealing the Truth Behind the Magic of How Chatbots WorkChatbots simulate real-world conversations to interact with humans. Through these interactions, they have varying levels of complexity.Jan 18, 2021Jan 18, 2021
Marc PedriHistory of Conversational AI #1: What is a Chatbot, and Why Do I Need One?Have you ever been browsing on your favorite online store or website and a random chat engine popped up? Chances are you have interacted…Nov 30, 2020Nov 30, 2020