Crafting Digital Customer Experiences for Hotels

Digital customer experiences are not limited to booking hotel rooms but they are about the entire journey from discovering a place, to considering various hotels and learning about local experiences through recommendations, reviews, comments, and general public opinions.

Sarah, a mother of two, in her early 30s, is a fashion consultant and a first-generation Egyptian immigrant…

--

--

Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store