Project Managers…Listen!
(Poor Stakeholder Management for Any Project Development).
The Denver International Airport’s Baggage Handling System project is a classic example of a project gone bad due to poor stakeholder management. This case study explores the project’s challenges and the role of stakeholder management in its outcome. The project goal was to create an automated baggage handling system, which was expected to become one of the airport’s standout features. In this article, I will explain the challenges, the project misunderstanding with an example, and the problems due to poor management.
Project Challenges
Denver International Airport’s baggage handling system project is a classic example of a project gone bad due to poor stakeholder management. The project faced numerous issues, including technical problems, changes in the project scope, and delays.
Project Misunderstanding
One of the main issues was poor stakeholder management. The project’s stakeholders included numerous airlines with requirements and expectations. However, these stakeholders needed to be adequately consulted…
