4 Secrets to Creating Demand for Your Catering Business

By Jim Rand

The hope is that if you build it, they will come. But advice from fictional movies doesn’t work in real-world catering businesses. As you probably know, you need to take matters into your own hands. Here’s a primer on four ways to get on your target customer’s radar and build demand.

1. Develop the Right Marketing Tactics to Reach Your Target Customers

Some people have little patience for a 30-second ad, preferring the apps on their mobile devices. Others prefer to be wooed by banners and ask-me buttons. While there are different marketing tactics to create demand for your catering, you need to determine which approach is suited to your target customer (read more here). Let’s discuss the options:

• Email: Mine your point-of-sale system to build a targeted email list of prospective customers.
• In-store materials: Point-of-purchase displays, banners, window clings, table tents, and buttons can be marshalled to say, “We cater!”
• Social media: Post mouthwatering photos of your catering and elegant branded packaging on Facebook, Twitter, and Instagram. LinkedIn is thick with prospects who need business catering.
• SEM and SEO: The cost to get someone to visit your website is exorbitant. But if the math makes sense, you can pursue customers with pay-per-click advertising, called search engine marketing (SEM). Or, turn your webpages into Googlebait with search engine optimization (SEO).
• Print collateral: Brochures, mailers, and other print marketing materials can be handed out at events and during delivery runs.
• Traditional media: Big-budget print, radio, and television commercials are often best suited for multi-unit restaurant chains. Finish off your restaurant commercials with a line like, “Catering now available. Visit www.smithscatering.com.”

2. Hire Talented Salespeople to Reel in Catering Customers

Hire salespeople to sell, not ops people

Multi-unit operators should hire professional salespeople who can qualify leads, close deals, and make sales. Operations people rarely work out in sales roles. Finding strong candidates may be tough since there’s only a shallow pool of catering sales pros. But you can always hire salespeople from other industries, then give them catering-specific job training. Once trained, they can apply their sales know-how to the catering business.

Set goals and hold staff accountable

Salespeople are competitive but need clear goals coupled with accountability. Incentivize them with immediate and long-term bonuses to keep them motivated.

Track sales activity

Using customer-relationship management (CRM) software, managers can track the performance of each salesperson: the numbers of weekly calls, qualified leads, and sales closed.

3. The Secret to Creating Demand? Do Less, Outsource More, Forge Partnerships

If your catering volume is significant and spread over multiple store units, consider outsourcing workers to handle phone calls. While expensive, call center workers ensure you never lose a customer when your phone line is inundated.

Next, if you offer online ordering, push customers to order online. As pizza chains shifted to online ordering in the early 2000s, those companies reported that productivity soared since employees were answering fewer phone calls.

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