How the Telephone Failed Its Big Test During 1918’s Spanish Flu Pandemic

Alexander Graham Bell’s invention was supposed to make life under quarantine bearable. But AT&T ended up begging people to stay off the line.

Fast Company
Fast Company

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During 1918’s flu epidemic, a telephone operator takes protective measures. Photo: Bettmann / Contributor/Getty Images

By Harry McCracken

Being cooped up at home during a pandemic is not fun. But in 2020, it doesn’t involve being disconnected from the outside world. Actually, thanks to the internet, the greater risk is that you might end up feeling overwhelmed by information.

Now rewind 102 years to the outbreak of the so-called Spanish flu of 1918. In many ways, the upshot was eerily similar to our current conundrum. Local directives shut down everything from kindergartens to saloons; quarantines kept people out of work and away from friends and family. Nobody talked about implementing “social distancing” out of “an abundance of caution,” but they practiced it in spades.

And one piece of technology promised to help life go on: the telephone.

Though it had been 42 years since Alexander Graham Bell made history’s first phone call at his Boston lab, his brainchild was still in the process of becoming ubiquitous. Even in 1920, only 35% of homes in the U.S. had a telephone, according to Statista. But in a time…

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Fast Company
Fast Company

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