In this webinar recording, Tom Mohr, CEO of CEO Quest, shares his research-backed insights and pragmatic approach to the Stabilize phase — where customers get confident using your technology, and you set the stage for future expansion. You’ll learn:

• How to determine the mix of customer success, product marketing, and growth marketing initiatives needed to set the stage for successful expansion
• The essential programs and plays that minimize churn at the Stabilize phase
• What metrics you need to track and manage to execute a proactive and data-driven customer success model

Joining us to share his expertise in customer success execution is guest Guy Nirpaz, Founder and CEO at Totango, the leading enterprise customer success platform for recurring revenue businesses. He is also the author of the bestseller, “Farm Don’t Hunt — The Definitive Guide to Customer Success.”

This webinar covers material from Chapter 22: Stabilize in the book Scaling the Revenue Engine, by Tom Mohr. You can read the chapter here.

[Webinar] Scaling the Revenue Engine — Chapter 22: Stabilize w/ Guy Nirpaz, CEO at Totango was originally published in CEO Quest Insights on Medium, where people are continuing the conversation by highlighting and responding to this story.