Our approach to Dispute Resolution — Part 1
Recent reports of abuse within the Fil+ program have surfaced and the community has voiced concerns about the lack of visibility on Fil+ disputes and how they are handled and addressed. While disputes and disagreement are inevitable in community-centered governance, transparency and accountability are core tenets of the Fil+ program evidenced by the fact that these reports and investigations into misuse of Fil+ are happening entirely publicly and in the open as designed. Still, the slack channels and bi-weekly calls do not seem to be sufficient avenues for public view on the disputes. As such, the T&T WG is launching a Dispute Tracker to address this issue.
The Dispute Tracker will make it easier for the community to flag instances of potential abuse of DataCap and violations of the Fil+ guidelines. This will be done through the associated form where details for disputes can be submitted. The T&T Lead will act as the steward for the disputes to be resolved with support from the T&T WG.
The associated LDN applications that are submitted for dispute will have a dispute tag associated with them and it is the client’s responsibility of the associated LDN to address the dispute in a timely manner. The recommended timeline to resolve a dispute is 2 weeks in line with the guidelines of optimistic governance but some disputes might take longer if the Fil+ stakeholder in question requests additional time within reason and/or due to reasons beyond the control of the stakeholder.
T&T dispute resolution tracker will be updated on Fridays to reflect the most updated status of disputes. Additionally, when a dispute is resolved, comments will be added in the comments section to explain the outcome of the dispute.