When Manipulation Is the Digital Business Model

Ever looked for an online cancel button and struggled to find it? ’Dark patterns’ may be to blame

The Financial Times
May 1 · 3 min read
Photo: VCG/VCG via Getty Images

By Madhumita Murgia

We’ve all had that sinking feeling when you realise you’ve signed up for something online that you never meant to. Maybe a barrage of marketing spam you accepted by failing to…

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