Dee Hock on the organisation of the future

When Dee Hock founded the Visa credit card company he created a new type of organisation structure. He called this structure chaordic: a mixture of chaos and order that has proved extremely successful over the years. Visa globally operates more than two billion credit cards in over 200 countries and in 2021 had a turnover of over $24 billion.

In a recent article Dee talked about how he sees the organisation of the future.

He said:

“The organization of the future will be the embodiment of community based on shared purpose calling to the higher aspirations of people.”

Let’s unpack what this means.

• “The organisation of the future will be based on shared purpose.”
  Shared purpose increases motivation, job satisfaction, and productivity. A 2016 survey of technology companies showed that employees at Tesla and SpaceX had the lowest paid and most stressful jobs but also the most meaningful and inspirational: their shared purpose outweighed the higher stress and lower pay.
• “The organisation of the future will call to the higher aspirations of people.”
  Gallup research has found that companies with highly engaged workforces “outperform their peers by 147% in…