TOP 5 PROBLEMS OF MOBILE APP TESTING

Do you know that a user decides whether to use an app or not in 20 seconds? Moreover, according to a recent survey, only 16% of users try out a failing app more than twice and around 80% of downloaded apps are eventually deleted due to poor performance. That’s why testing mobile apps is a critical thing. And today we want to introduce you the main problems connected with Mobile App Testing!

What are TOP 5 Problems of Mobile App Testing?

1. Multiple devices, platforms, and versions:

As you know there are multiple platforms like Android, IOS, Windows, Symbian etc. Each of these platforms has different devices (for example there are more 24000 Android devices nowadays!). And each of these devices has its own limitations. They have different size, shape, and hardware, as well as software which is a whole new set of challenges.

Both developer and tester should keep up with everyday launches and upgrades, various versions, different screen sizes, and umpteen compatibility issues.

That’s why testing a single application across multiple devices running on the same platform and every platform poses a unique challenge for testers.

Remember, it could work fine on one version but might not work uniformly on some other version of the same OS.

2. Network Issues

Imagine that the user is moving from one area to the next: he is at the house, on the street, on the train or bus. The type of connection is changing instantly Wi-Fi — 3G — 4G — Wi-Fi. And the application should handle it!

The application should work stably with:

• unstable connection;
• missing connection;
• exceptionally slow speed (1–2Kb/s);
• no response from the server;
• incorrect server response (garbage or errors);

Most modern applications, one way or another, use the network. Not always a “full connection”. Therefore, it is necessary to test the application in at least 4 ways:

• Positive case (the presence of excellent constant communication);
• The presence of a permanent non-personal connection;
• Lack of communication;
• Loss of communication.

Verdict: apps should handle frequent network changes without their performance or usability being compromised.

3. Usability

Font size, color, readability, click area size…these factors can affect user experience and that’s why testing all of these challenging factors is an important task. The main goal of usability testing in such a case is to let users finish a particular task they’ve undertaken with an app. And what is more important to make the use of the app simple and intuitive.

What is more, while performing testing for applications, it’s basic to analyze the size and dimensions of intuitive/interactive components, and to guarantee proper legibility of both content and graphical components the user needs to look at (the device display area has limitations and all content should be fit in smaller screen device as well as bigger screen devices.) And of course, toast messages, alert messages, and pop-up notifications should be considered, too.

Mobile apps need to be designed and tested with user experiences in mind. If an app delivers a poor user experience, organizations can lose customers and revenue.

4. Localization

Since now mobile applications are mainly intended for use in the international market, a lot of attention is paid to localization testing. The localization process can include not only the translation of the text into another language. Here it is important to take into account the peculiarities of translation inherent in each specific culture. For example, the correct transfer of abbreviations, names, currencies, date and time formats. Such errors occur very often and can repel potential users in other countries.

5. Security

Ensuring mobile apps security for your business application is crucial to preserve and improve your business reputation. 50% of businesses don’t allocate a separate budget for mobile apps security. While this means a treat for hackers, it can be a huge risk for businesses.

Bank or Retail applications contain user credentials, personal data, and card details. Testing should verify the security of all underlying platforms!

Data leakage, flow, and storage capabilities, encryption, authentication, server-side controls, and points of entry are needed to be tested to ensure mobile app security.

To sum up, do not forget that from the business perspective, imperfect mobile app testing can lead to dissatisfied customers, revenue loss and eventually tarnished brand image! To avoid all of these you can refer to Software Testing Services.

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