Chatbot Benefits For Different Industries

Chatbot benefits are uncountable. It doesn’t matter in which industry you are in, you will surely have enough advantages of the chatbot. Almost every single article will say this. However, what is the exact chatbot benefit for different industries? For the same reason, we have collected some of the best chatbot benefits across different industries.

Instead of seeing common advantages, we will dig into the most popular industries and see their advantages. Let’s begin and the benefits.

Ecommerce

We will first begin with the eCommerce industry. Here, we have considered all the eCommerce sectors. Whether you have a physical store and selling products online or you are doing dropshipping, all of these chatbot benefits will apply to you.

Pre-sale question: All the eCommerce store customers will have some pre-sales question at some point. If it is not answered in the expected time, a customer might skip buying that product. The chatbot will answer all the questions and get all the answers they need and encourage them to buy the product.

Search and Deeplinking: Did you know, many customers don’t buy from you because they couldn’t find the product they needed? For that, you can use a chatbot as a search engine. It will search the product on the entire website and give the exact link to the customers.

Decisions: Whether I should buy A product or B product? Chatbots are smart enough to help your customers make the decision based on what they need.

Hospitality

Hospitality will include all the industries such as hotels, restaurants, etc. Even the travel industry and some of the education establishments can be counted here. Anyone that serves the guest or offers the option to book their service can be counted here. Let’s see the benefits.

Booking: The first and the best use of chatbot here is for booking. Whether it’s booking a restaurant table or a hotel room, a chatbot can do all the things just by a conversation.

Menu/service details: So, you are a hotel owner and offer various other services than just a room. It could be an additional breakfast or other amenities as a paid add-on. A chatbot can showcase your menu right after the booking. It will work as a upsell and might give you some extra revenue with ease. Restaurant owners can showcase the menu and offer pre-ordering after booking the table.

Finance and Fintech

The finance industry is the biggest place where chatbots are most needed and they are most useful too. This will include all the industries starting from small banks to digital payments providers. There are a ton of places where chatbot benefits you.

Services: A financial institute or a fintech service provider will have a lot of services that customers can avail of. Sometimes, it becomes harder for customers to select one service. For example, if there are more than 2 credit cards available, customers might be confused about which one to choose. A chatbot can help them make the decision quickly based on the requirements.

Payments: You can collect the payments via chatbot. Modern-day chatbots come with a calculation module and they are highly secure. So, you can easily send the customers to the payments page directly from the conversation.

Questions: Of course, this remains the same. Customers can ask the question they want. the finance industry has a lot of data. So, the chatbot can easily read and process all the data to give perfect answers to the customers. In this way, you will save time and the customer will get an answer ASAP.

Service and SaaS

The next industry where chatbot benefits a lot are service-based companies. Whether it’s a regular service company (plumbing, designing) or SaaS (Software as a Service), chatbots will make your work a lot easier than you thought.

Quotes made easy: Do you wonder how many people just want one thing when they are requesting the quote? They might just skip requesting the quote due to the same. You can use a chatbot to get the quote inquiry without even letting the customers realize. The chatbot will chat with a person and get the requirements, you can then follow-up with the lead and convert them to your customers.

Comparison: If you have more than two services, it becomes harder to choose one service. Especially, when two of them are similar or have similar advantages. Chabot can help the customer make their decisions with ease. In this way, you will convert more people.

Events and Wedding

It’s a type of service where there are many industries included. For example, it might be an event management company or you might just be providing photography and videography services for weddings. Either way, you can use chatbots. Here are some of the chatbot benefits.

Booking: The same thing that we mentioned in hospitality will be applied here. Customers can book the events or your appointment directly from the chatbot. The chatbot will show them the availability and then book the date if there are no appointments on that day.

Updates: Updates are a crucial part when customers have trusted you with their event. You can allow the customers to get real-time updates via chatbot. They can request progress. For example, they can know how far the decoration has reached or they can know what is the food menu. The chatbot will integrate with the software you want and give the details to the customers whenever they request it. So, you don’t need to send them manually to the chatbot.

Final Words

To summarize, these are some of the chatbot benefits for different industries. Many of these are interchangeable. For example, you can always have a chatbot to answer the questions in all the industries. We have collected the most common advantages and the most important ones for the specific industry. In this way, you will get the best usage of the chatbot and advantages of the same.

Chatbots are useful for all industries even if your business industry is not from one of these. if you are interested in cost of chatbot, please read our article: How much does it cost to develop a chatbot?

We at Finwin Technologies provide the best chatbot services you want. Request a quote today to see how we can help.