Firefox Workflow User Research in Germany

Gemma Petrie
Jul 13, 2017 · 7 min read
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Munich Public Transit (Photo: Gemma Petrie)

Primary Research Questions

Methodology

Survey

Experience Sampling

In-Person Interviews

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Product Managers participating in affinity diagramming in the Mozilla Toronto office. (Photo: Gemma Petrie)

Field Team Participation

Workflows

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Example Workflow from Hamburg Participant #2

Workflows Model

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Trying to find the Mozilla Berlin office. (Photo: Gemma Petrie)

Factors Influencing Workflows

Software Components

Physical Components

Psycho/Social/Cultural Factors

Using the Workflows Model

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Hamburg Train Station (Photo: Gemma Petrie)

Design Principles & Recommendations

Future Research Phases

Firefox User Experience

Firefox User Experience Design, Content Strategy, and Research

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