Tech Talk with Michael Bolen

Michael Bolen joined FIREPROOF in 2016 as part of our ITSecureNow team. Michael has always had an interest in computers and how they work. In fact, he went to college to study IT. During his first year of college, he was sitting at a computer in the library when FIREPROOF’s own Lorne Sykora sat next to him and started working on an issue. Michael noticed he was working in Command Prompt and thought he looked stumped. He made a suggestion that worked and impressed Lorne enough to offer him a job. That was over 2 years ago. Since then, Michael has been an integral part of the growth of ITSecureNow. In this month’s Tech Talk, Michael shares his thoughts on IT security for businesses large and small.

What does your position entail?
I process helpdesk tickets for our clients. I resolve a variety of issues including network connections, computer software concerns and setting up new computers. I am still learning a lot about this business and completing my certifications; working at ITSecureNow provides great on-the-job experience for me.

What is your favorite part of your job?
I enjoy when my customers are grateful that I am able to fix their issues. I enjoy learning how to work with different types of people and working as a team. In this job, I am constantly learning and growing.

What process or activity is the most important in creating security for a business?
There are several actions users can do to protect their computers. Web protection, antivirus, patching and keeping computers up to date is key to IT security. It is crucial to run updates on schedule, complete virus scans three times a week and run patch updates every week. Our clients feel more secure when this is done on a regular schedule.

Can you describe a recent challenge solved thru ITSecureNow services?
A big challenge for us as a whole is a lot of our clients are transitioning from Windows 7 to Windows 10. There’s a lot of software that either isn’t compatible with Windows 10 or it works but it’s buggy. Sometimes our clients have older software that isn’t supported by Windows 10. Getting things to work nicely when making that transition can sometimes be challenging.

How do you stay up to date in technology trends in the marketplace?
Forums and social media, I like to follow Reddit and Twitter. I also follow several major businesses in the industry.

What do you think will have the most impact on IT security in the future?
I think the biggest impact on IT security in the future will be as technology grows, cyber-criminals will get smarter and develop new ways to steal data from companies. As of right now, some smaller businesses don’t understand the importance of Data Security. But as cybercriminals get smarter, the awareness of how important it is will become more widespread.