It’s not enough to be professional and good at what you do. We must have the heart to serve and delight everyone we work with. Treat every interaction with your team and colleagues like how you would treat your customer. The customer service department serves the customer. We serve the Empire as a whole. Everyone in the Empire is our customer.


More communication can identify problems early and keep things moving more efficiently. This is why daily standup meetings are so important. It keeps the team in sync and let us identify and remove blocks early. However, don’t fall into the trap of over-communicating. This applies especially to managers. Make sure every communication has a purpose and is intentional. The last thing you want is to bog everyone down with endless meetings and constant disruptions.


Since we are expecting the unexpected, we should learn to embrace change. Take every opportunity to learn and improve from it. Obviously not all changes are good but no change isn’t good either. Remember to be agile and do continuous innovation on your processes and yourself.


Too often we attribute successes and achievements to a hero figure. The truth is, it takes a team of like-minded individuals working together to achieve world-changing results. Remember that we are all in this together. Encourage and help each other to do the best work of their lives. You win when everyone in the team wins.

After all these years, John and I may not have built that elusive killer product yet. But maybe the product we are after is this awesome team that we have right now. In that case, we got more than we bargained for. I can only begin to imagine the things we can do together as a team.

Having said that, let us begin the year with these principles to lead us into greater adventures ahead. May we adapt to change, communicate effectively, be ever-ready to serve and push each other towards awesomeness.

Happy 2015 everyone.

Originally published at

I write about random insights and thoughts I get between leading a team of product developers and building tech communities. Check out my blog for more articles like this.

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Flexnode Foundry

Crafting products while chasing sunsets

TS Lim

Written by

TS Lim

CTO @mindvalley, Founder of @flexnode & WebCamp KK. Elixir, Phoenix, Ruby, Rails Dev who loves Product Dev, Tech, Education & blogs at

Flexnode Foundry

Crafting products while chasing sunsets

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